Return Policy

At Jam Dakimakura, we strive to provide a seamless shopping experience. However, we understand that sometimes customers may need to return a product for various reasons. This Return Policy outlines the conditions and procedures for returning products purchased from our website.

1. Eligibility for Returns

You are eligible to return a product under the following circumstances:

Product Defects: If the product is defective or does not match the description provided on our website.
Unsatisfactory Quality: If the product is of unsatisfactory quality and does not meet the standards communicated during the sale.
Size/Color Issues: If the size or color of the product does not meet your expectations.

2. Return Request Process

To initiate a return, please follow these steps:

Contact Customer Support: Reach out to our customer service team at [email protected] with your order number and a detailed description of the issue.
Ship the Product: Return the product to the address provided by our customer service team. Ensure the product is in its original condition, packaging, and includes all accessories.
Tracking Confirmation: Provide us with the tracking number of your return shipment for verification purposes.

3. Return Conditions

Products must be returned in their original condition, unworn, unwashed, and undamaged.
All tags, labels, and packaging must remain intact.
Accessories, manuals, and any other items included with the product must be returned as well.

4. Return Time Limits

Returns must be initiated within 30 days of receiving the product.
For seasonal or promotional items, returns may only be accepted within 14 days of purchase.

5. Return Shipping Costs

For returns due to product defects or order errors, Jam Dakimakura will cover the cost of return shipping.
For returns due to personal preferences (e.g., size/fit issues), customers are responsible for shipping costs unless otherwise specified in this policy.

6. Exceptions to Return Policy

The following situations may affect your eligibility for a return:

Customized Products: Customized or personalized products (e.g., engraved items) are non-returnable unless they are defective.
Expired or Perishable Items: Products with expiration dates or perishable goods must be returned within their stated shelf life.
Downloadable Digital Products: Digital products (e.g., eBooks, software) cannot be returned once downloaded.

7. Refund or Exchange Options

After we receive and inspect the returned product, we will either:

Issue a full refund to your original payment method.
Provide an exchange for the same product or another product of equal value (if available).

8. International Returns

For international orders, returns may be subject to additional processing times due to customs and shipping delays. Please note that any import duties or taxes paid by you are non-refundable.

9. Final Decision

Jam Dakimakura reserves the right to make the final decision on all return requests based on the circumstances and our discretion.

Thank you for choosing Jam Dakimakura! We are committed to providing a fair and transparent return process to ensure your satisfaction.

Return Policy Summary

Eligibility: Defective products, unsatisfactory quality, size/color issues.
Request Process: Contact support, ship product as instructed.
Return Conditions: Original condition, intact packaging, all accessories included.
Exceptions: Customized items, perishables, digital downloads.

This policy is subject to change without notice. The most up-to-date version will always be available on our website.