Refund Policy

At Jam Dakimakura, we are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions and procedures for requesting a refund for purchases made on our website.

1. Eligibility for Refunds

You are eligible for a refund under the following circumstances:

Product Defects: If the product you received is defective or does not match the description provided on our website.
Order Errors: If you received an incorrect item due to our error.
Unsatisfactory Quality: If the product is of unsatisfactory quality and does not meet the standards communicated during the sale.

2. Refund Request Process

To request a refund, please follow these steps:

Contact Customer Support: Reach out to our customer service team at [email protected] with your order number and a detailed description of the issue.
Provide Proof of Purchase: Attach a copy of your invoice or receipt to your refund request.
Return the Product: If required, return the product to the address provided by our customer service team. Ensure the product is in its original condition, packaging, and includes all accessories.
Processing Time: Once we receive and inspect the returned product, we will process your refund within 15 business days.

3. Refund Methods

Refunds will be processed using the same payment method used for the original purchase. For example:

Credit Card/Debit Card: Refunds will be credited back to the original card within 15–30 business days, depending on your bank's processing time.
Digital Wallets (e.g., PayPal, Apple Pay): Refunds will be processed directly to your wallet account.

4. Exceptions to Refund Policy

The following situations may affect your eligibility for a refund:

Customized Products: Customized or personalized products (e.g., engraved items) are non-returnable and non-refundable unless they are defective.
Expired or Perishable Items: Products with expiration dates or perishable goods must be returned within their stated shelf life.
Downloadable Digital Products: Once downloaded, digital products (e.g., eBooks, software) cannot be refunded.

5. Time Limits for Refunds

Refund requests must be submitted within 30 days of receiving the product.
For seasonal or promotional items, refunds may only be accepted within 14 days of purchase.

6. Partial Refunds

If only part of your order is eligible for a refund (e.g., one item out of a bundle), we will process the refund proportionally based on the value of the returned item(s).

7. Notification of Refund Completion

Once your refund has been processed, we will send you an email confirmation with details of the transaction.

8. International Orders

For international orders, refunds may be subject to additional processing times due to customs and currency conversion fees. Please note that any import duties or taxes paid by you are non-refundable.

9. Final Decision

Jam Dakimakura reserves the right to make the final decision on all refund requests based on the circumstances and our discretion.

Thank you for choosing Jam Dakimakura! We are committed to providing a fair and transparent refund process to ensure your satisfaction.

Refund Policy Summary

Eligibility: Defective products, order errors, unsatisfactory quality.
Request Process: Contact support, provide proof of purchase, return product if required.
Processing Time: 15 business days after receiving the product.
Exceptions: Customized items, perishables, digital downloads.

This policy is subject to change without notice. The most up-to-date version will always be available on our website.