Customer Service
At Jam Dakimakura, we are committed to providing exceptional customer service to ensure a seamless and enjoyable shopping experience for our customers.
This Customer Service Policy outlines how we assist our customers, the channels available for support, and the expected response times.
1. Customer Support Channels
You can reach our customer service team through the following channels:
- Email Address: [email protected]
- Response Time: We strive to respond to all inquiries within 24 hours during weekdays (Monday–Friday, 9 AM–6 PM CST).
2. Types of Support
Our customer service team is ready to assist with the following:
- Order Queries: Assistance with order tracking, status updates, and modifications.
- Product Inquiries: Information about product features, specifications, and availability.
- Payment Issues: Help with payment processing, failed transactions, and refunds.
- Shipping Concerns: Updates on delivery times, tracking numbers, and shipping issues.
- Returns and Refunds: Guidance on initiating returns and processing refunds.
- General Feedback: Suggestions, complaints, or compliments about our services.
3. Response and Resolution Process
- Initial Response: We will acknowledge your inquiry within the specified response time and provide a preliminary solution or update.
- Issue Resolution: Complex issues may require additional time to resolve, but we will keep you informed throughout the process.
- Escalation: If your issue cannot be resolved by the initial support team, it will be escalated to a higher-level manager within 24 hours.
4. Customer Feedback
We value your feedback to improve our services. After resolving your issue, we may request feedback through an email survey or direct message.
5. Hours of Operation
Our customer service team is available during the following hours:
- Weekdays: 9 AM–6 PM CST (Monday–Friday).
- Weekends and Holidays: Limited support via email and live chat only.
6. Language Support
We provide customer service in the following languages:
- English
- Simplified Chinese
- Japanese
Thank you for choosing Jam Dakimakura! We are dedicated to providing outstanding customer service and ensuring your complete satisfaction.
This policy is subject to change without notice. The most up-to-date version will always be available on our website.